Support

Runway is a cash-runway and money-tracking app for freelancers and people with irregular income. For help with your Runway account or the app, contact our support team.

01 — We can help with

• Account creation
• Login problems
• Password or access issues
• Onboarding
• Income entries
• Expense entries
• Balance calculations
• Runway and safe-spending information
• Alerts and notifications
• App crashes or technical problems
• Privacy questions
• Account deletion

02 — Contact support

Email: runway@vynoxe.com

When contacting support, please include:

• A short description of the problem
• Whether you are using iOS or Android
• Your device model
• Your operating-system version
• Your Runway app version
• The approximate time the problem occurred
• The steps that led to the problem
• A screenshot, where useful and safe to share

Please remove or hide sensitive financial information before sending screenshots.

03 — Never send sensitive information

Runway support will never ask you to send:

• Your password
• Access tokens
• Refresh tokens
• Bank-account credentials
• Payment-card details
• Complete financial records

Runway does not connect to your bank account and does not require banking credentials.

04 — Account deletion

You can delete your account inside the Runway app: Open Runway → Settings → Select Delete account → Confirm deletion.

You can also review the account-deletion instructions here.

05 — Privacy

Read the Runway Privacy Policy here.

06 — Response times

We aim to respond as soon as reasonably possible. Response times may vary depending on the number and complexity of support requests.